TERMS AND CONDITIONS
Terms and Conditions for Using Tails of Blackwoof
By booking and using the parks at Tails of Blackwoof, you agree to abide by these terms and conditions. Please ensure the terms and conditions have been read prior to visiting the park, including bookings with acquaintances. All those visiting the park should be familiar with our Terms and Conditions.
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Use of the Facility
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- *At Your Own Risk:* Use of the facility is entirely at your own risk. Tails of Blackwoof accepts no liability for the death of or any injury to any person or dog, or for damage to any property.
- *No Liability:* Tails of Blackwoof accepts no liability for any losses, claims, actions, damages, costs, expenses, or other liabilities incurred while onsite.
- *Responsibility:* You and your dogs' behavior and actions are your sole responsibility, and no claim can be made against Tails of Blackwoof.
- *Damage:* You are liable for any damage caused inside and outside of the facility by you, your dog(s), or any person in your party.
- *Insurance and Vaccinations :* Dogs must be vaccinated, and insured when on booking and when using the parks.
- *Suitability:* The facility is for dogs only, we cannot accept any other animal. The facility may not be suitable for all dogs. Please ensure you have read the information, and viewed the footage and photos of the parks.
-Please ensure your dog is medically able to use the equipment and seek the advice of your veterinarian prior to booking if you are unsure.
-The parks are also in close proximity of livestock. Assess the suitability for your dog or contact us for more information. We reserve the right to refuse entry to a dog we deem unsuitable for the facility. A full refund would be applicable in this instance.
-Lastly, there is a shared car park with the other dog park we have onsite. Although we have staggered times, there maybe rare occasions where your dog may come accross another dog in the carpark area or stables.
Arrivals and Departures
- *New Guests:* Please read the information, watch the access and parking videos before arrival to know how to access the facility, where to park, and how to enter the fields. This can be found on The, 'Contact and Location' page on our website.
- *Arrival Time:* Arrive at your allocated time. If early, wait in your car in the overflow parking space until your allocated space is available.
- *Parking:* Parking is at owners risk.
- *Entering the Park:* Do not enter the park while it is in use. Report any issues immediately.
- *Lock the Park:* Use the lock on the park door while inside to ensure no one else can enter.
- *Booking Restrictions:* Website bookings are for personal use only and up to 5 dogs.
- *Leash Requirement:* Dogs must be on leash in all communal areas, including walking your dog to and from the car into the park.
- *Refusal of Entry:* Entry may be refused if your dog is off the lead in communal areas.
-*End of park session:* Please ensure you leave the park when your session is finished on time. You must allow a 15 minute changeover time. If you repeatedly do not leave on time, we have the right to refuse future bookings.
- *Non-permitted areas:* You agree not to enter any buildings or other parts of the property.
- * No permitted persons:* You will not let anyone else into the park, other than any friends or family members you have brought with you to enjoy walking your dogs.
- *Session customers:* By bringing friends or family, or sending somebody in place of you, you agree that you take full responsibility for their safety and for ensuring that they abide by these terms and conditions at all times whilst using the facility.
Protocol
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- *Vaccinations and Microchips:* Dogs must be vaccinated and microchipped before using the parks.
- *Supervision:* Dogs must be supervised at all times.
- *No Unsupervised Dogs:* Do not leave dogs unsupervised at any time whilst on the facility.
- *ID Tags:* It is advised that dogs wear a collar with ID tags at all times.
- *Unsocialised Dogs:* Must be muzzled in communal areas.
- *Aggressive Dogs:* Not allowed to use the facility if they can't be controlled by their owner.
- *Health:* Do not visit if your dog has been unwell within 48 hours prior to visiting.
Cleanliness and Safety
- *Clean Up:* Clean up after your dog using the provided bins and bags. Use the correct recycling bins. Wash the dog bowls prior to using them with the products provided. Also, wash them after use. Customers who consistently do not clean up after their dog maybe refused future entry to the parks.
- * No dangerous items permitted:* Do not bring items onto the facility that could cause detrimental health to dogs or humans.
- *No Smoking, Vaping, Alcohol, or Drugs:* Not allowed in the parks.
- *Food Restrictions:* Food only in private spaces and must be non-toxic. Clean up at the end of your session.
-Dog Treats:* Please do not leave treats on the facility, due to other dogs' dietary requirements.
- *Litter:* Clean up all litter, food, and drink before leaving.
- *No Chewing Gum:* Due to its toxicity to dogs.
- *Holes:* Refill any holes your dog digs. Report any existing holes immediately to Tails of Blackwoof.
Fence Security
- Park Fencing* - *Theo's Park* - 6ft galvanised wire and PVC coating fencing has been used and trenched into the ground. *Piccolo's Park* - 5ft galvanised and PVC coated fencing has been used, with three lines of tension wire on top taking it to approximately 5.5ft. This has been trenched into the ground. These measurements are approximate, please consider uneven ground.
- * Uneven Ground*- On uneven ground or where it is not trenched in as far due to uneven ground we have placed tyres or large logs along the fence line.
- *Fencing*-The fencing is made by welding the electro-galvanised steel wire to form the characteristic 100mm x 50mm rectangular mesh apertures (4"x2" inches). If you deem your dog can jump this fence or squeeze through this gap size please do not book and use our parks as your dog will be unsuitable.
*Fence Inspection*- We inspect the fence security regularly and carry out any maintenance work when required.​ We do not take responsibility for any dog escaping the field through a defect in the fence; regardless of whether we have notified you in advance or not. We recommend walking a lap of the park with your dog on the lead to ensure you are happy with the fence security prior to letting them run freely. It is your responsibility to monitor your dog during your session. Do not allow them to dig, particularly near the fence line as this can cause security breeches.
- *Fence defects* - Report any defects or security breaches in the fence immediately by calling 07739586161 or 07538128229.
Health and Safety
- *Equipment Use:* Only dogs should use the equipment. Do not use when wet or icy. No liability is accepted by Tails of Blackwoof for owners misuse of the equipment. Do not force your dog on any of the equipment. If you notice any damage to equipment please report it immediately to Tails of Blackwoof by calling 07739586161 or 07538128229 so appropriate action can be taken. Please monitor your dog so they do not ingest anything whilst using the parks. There is varied equipment onsite for dogs to use. If you feel it is not suitable for your dog's ability or health please ensure they do not use that particular piece of equipment. Seek the help of your veterinarian if you need further guidance on this.​
- *Weather Check:* Ensure weather conditions are suitable before your visit.
- * Water:* Do not use the water features during extreme weather (high temperatures and freezing temperatures), as this cause harm to both dogs and humans. Do not leave taps and sprinklers on for extended periods of time. Please turn off after use.
- *Appropriate Attire:* Dress appropriately for the terrain, including suitable footwear, particularly when the weather is wet.
- *Medical Fitness:* Ensure your dog is medically fit to use the facility and equipment. Seek veterinary advice if needed.
- *Child Supervision:* Under no circumstances should humans including children use the equipment. Children must be supervised at all times. Please be aware that the facility has not been made child safe and certain elements may pose an additional hazard to children.
-* Injury: * Any injury that occurs onsite must be reported immediately to the Tails of Blackwoof team. Please also fill in the Accident Book immediately which is located in Toulouse's Stables. A First Aid Kit for both humans and dogs can also be located here.
-* Beverages: * Beverages are supplied in the stables to customers and their dogs. Please be cautious as their is hot water and check with Tails of Blackwoof for specific dietary requirements. No liability is accepted by Tails of Blackwoof for those using and consuming the self service beverages.
- *Countryside Hazards:* Tails of Blackwoof includes outdoor spaces containing areas of uneven ground and mounds which could be concealed under long grass or other vegetation. There are also overhanging branches from trees in the parks and car park, which may fall or have fallen. Other hazards consistent with the countryside may also be present. There may also be vegetation consistent with countryside vegetation which maybe harmful to your dog. We regularly maintain and remove any vegetation that can cause harm. But please supervise your dog to make sure they are not indegesting anything whilst using the parks.
*Fire Safety* - In the event of a fire, please exit any buildings (stable or soft play) via the Emergency Exit. We have a Fire Assembly Point in the Carpark. Please also call the emergency services.​​
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Banned Breeds
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We wish to be an inclusive facility so please ensure the following steps are made to ensure we can continue providing our facility to all breeds.​
Access is granted to dogs classified as a banned breed under the following strict conditions:
-The following form must be filled, submitted and approved prior to booking and visiting. Failure to submit the form prior to booking will result in your booking being cancelled and your session being non-refundable. This may also result in not being able to use the facilities for future bookings.
- The dog must be fully registered according to the relevant legislation, or possess a specific exemption. Proof in the form of an exemption order or registration certificate must be provided.
- Owners are required to submit a valid public liability insurance certificate for their dog.
- There must be a one-to-one ratio between dogs and their handlers at all times, unless the dogs are from the same household.
- Dogs must remain on a leash and a securely fitted muzzle until they are in the park and the entry gate has been closed and locked. Prior to opening the exit gate, dogs must be leashed and muzzled once again.
- The handler must be 16 or over.
- The exercise park is exclusively available to dogs from a single household at any given time.
Bookings, Cancellations and Reschedules
- *Refunds:* No refund for cancellations made less than 24 hours before the session or for incorrect booking information.
- *Reschedules:*Rescheduled sessions cannot be made less than 12 hours before the session starts. You can reschedule or cancel your session by logging into our website (with the email you booked with).
- *Bookings:* By making a booking, you agree to abide by the terms and conditions on the website at the time of making your booking.
- *Updates:* We may need to vary these terms and conditions from time to time, please ensure you review them before each booking.
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Privacy
- *Data Protection:* We use Wix as our website provider to securely store your name, mobile number and email address so that we can communicate with you about your booking. Your payment information is held securely by our 3rd party payment partners: Wix and Acuity Scheduling. If you have agreed to receive emails from us other than those that relate directly to your booking, you may occasionally receive an email from us. You can change your communication preferences or unsubscribe at any time.
Prices
- *Annual Increases:* Services are subject to annual price increases.
By using Tails of Blackwoof, you acknowledge and agree to these Terms and Conditions. Please contact us if you have any questions or need further information.