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TERMS AND CONDITIONS

 Terms and Conditions for Using Tails of Blackwoof

 

By booking and using the parks at Tails of Blackwoof, you agree to abide by these terms and conditions. Please ensure the terms and conditions have been read prior to visiting the park, including bookings with acquaintances. All those visiting the park should be familiar with our Terms and Conditions.

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 Use of the Facility

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- *At Your Own Risk:* Use of the facility is entirely at your own risk. Tails of Blackwoof accepts no liability for the death of or any injury to any person or dog, or for damage to any property.

- *No Liability:* Tails of Blackwoof accepts no liability for any losses, claims, actions, damages, costs, expenses, or other liabilities incurred while onsite.

- *Responsibility:* Your and your dogs' behavior and actions are your sole responsibility, and no claim can be made against Tails of Blackwoof.

- *Damage:* You are liable for any damage caused inside and outside of the facility by you, your dog(s), or any person in your party.

- *Insurance and Vaccinations :* Dogs must be vaccinated, tagged and insured when on booking and when using the parks.

- *Suitability:* The facility may not be suitable for all dogs due to the proximity of livestock. Assess the suitability for your dog or contact us for more information. We reserve the right to refuse entry to a dog we deem unsuitable for the facility. A full refund would be applicable in this instance.

 

 Arrivals and Departures

 

- *New Guests:* Please read the information, watch the access and parking videos before arrival to know how to access the facility, where to park, and how to enter the fields. This can be found on The, 'Contact and Location' page on our website.

- *Arrival Time:* Arrive at your allocated time. If early, wait in your car in the overflow parking space until your allocated space is available.

- *Parking:* Parking is at owners risk.

- *Entering the Park:* Do not enter the park while it is in use. Report any issues immediately.

- *Lock the Park:* Use the lock on the park door while inside to ensure no one else can enter.

- *Booking Restrictions:* Website bookings are for personal use only and up to 5 dogs. Contact us if you are a professional walker or have more than 5 dogs.

- *Leash Requirement:* Dogs must be on leash in all communal areas, including walking your dog to and from the car into the park.

- *Refusal of Entry:* Entry may be refused if your dog is off the lead in communal areas.

-*End of park session:* Please ensure you leave the park when your session is finished on time. You must allow a 15 minute changeover time. If you repeatedly do not leave on time, we have the right to refuse future bookings. 

 

Protocol

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- *Vaccinations and Microchips:* Dogs must be vaccinated and microchipped before using the parks.

- *Supervision:* Dogs must be supervised at all times.

- *No Unsupervised Dogs:* Do not leave dogs unsupervised in cars.

- *ID Tags:* Dogs must wear a collar with ID tags at all times.

- *Unsocialised Dogs:* Must be muzzled in communal areas.

- *Aggressive Dogs:* Not allowed to use the facility if they can't be controlled by their owner.

- *Health:* Do not visit if your dog has been unwell within 48 hours prior to visiting.

 

Cleanliness and Safety

 

- *Clean Up:* Clean up after your dog using the provided bins and bags. Use the correct recycling bins. Wash the dog bowls prior to using them with the products provided. Also, wash them after use. 

- *No Smoking, Alcohol, or Drugs:* Not allowed in the parks.

- *Food Restrictions:* Food only in private spaces and must be non-toxic.

- *Litter:* Clean up all litter, food, and drink before leaving.

- *No Chewing Gum:* Due to its toxicity to dogs.

- *Holes:* Refill any holes your dog digs. Report any existing holes immediately Tails of Blackwoof.

- *Fence Security:* Report any defects or security breaches in the fence immediately.

 

Health and Safety

 

- *Equipment Use:* Only dogs should use the equipment. Do not use when wet or icy. No liability is accepted by Tails of Blackwoof for owners misuse of the equipment.

- *Weather Check:* Ensure weather conditions are suitable before your visit.

- *Appropriate Attire:* Dress appropriately for the terrain, including suitable footwear, particularly when the weather is wet.

- *Medical Fitness:* Ensure your dog is medically fit to use the equipment. Seek veterinary advice if needed.

- *Child Supervision:* Children under 12 must be supervised at all times.

-* Injury: * Any injury that occurs onsite must be reported immediately to the Tails of Blackwoof team. Please also fill in the Accident Book immediately which is located in Toulouse's Stables. A First Aid Kit can also be located here.

-* Beverages: * Beverages are supplied in the stables to customers and their dogs. Please be cautious as their is hot water and check with Tails of Blackwoof for specific dietary requirements. No liability is accepted by Tails of Blackwoof for those using and consuming the self service beverages.

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Access to Theo's Park is granted to dogs classified as banned breed under the following strict conditions:

The following form must be filled, submitted and approved prior to booking and visiting:

 

  •  The dog must be fully registered according to the relevant legislation, or possess a specific exemption. Proof in the form of an exemption order or registration certificate must be provided

  •  Owners are required to submit a valid public liability insurance certificate for their dog.

  •  There must be a one-to-one ratio between dogs and their handlers at all times, unless the dogs are from the same household.

  •  Dogs must remain leashed and muzzled until they are securely within the park and the entry gate has been closed. Prior to opening the exit gate, dogs must be leashed and muzzled once again.

  • The exercise park is exclusively available to dogs from a single household at any given time. 

 

Cancellations and Reschedules

 

- *Refunds:* No refund for cancellations made less than 24 hours before the session or for incorrect booking information.

- *Reschedules:*Rescheduled sessions cannot be made less than 12 hours before the session starts.

 

Privacy

 

- *Data Protection:* We safeguard your personal information and use it only for providing services and internal record keeping. We will not pass your information to third parties. For detailed information, refer to our Privacy Policy.

 

Prices

 

- *Annual Increases:* Services are subject to annual price increases.

 

By using Tails of Blackwoof, you acknowledge and agree to these Terms and Conditions. Please contact us if you have any questions or need further information.

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